Shipping Policy

This Shipping Policy (hereinafter referred to as the "Policy") outlines the terms and conditions governing the shipment and delivery of products purchased through COSLOMART (hereinafter referred to as the "Platform"). By placing an order on the Platform, Users agree to adhere to the terms set forth herein.

1. SHIPPING PARTNERS

1.1 Delivery Partner Integration: The Platform has partnered with trusted third-party logistics providers, including Shiprocket, to ensure safe and timely delivery of orders. All shipments shall be facilitated exclusively through these delivery partners unless otherwise specified. 1.2. Shipping Partners: The Platform collaborates with reputed third-party logistics providers, including Shiprocket, to facilitate the delivery of orders. By placing an order, Users acknowledge that delivery services may be governed by Shiprocket’s shipping policies, terms, and conditions. 1.3. Agreement to Shipping Policies: Users expressly agree to comply with both the Platform’s shipping policy and the policies of any third-party delivery partner, including Shiprocket, whose terms may apply during the shipping process. 1.4. Service Coverage: Delivery services are available across various regions in India. Users are advised to confirm the availability of delivery services at their specified location before placing an order.

2. SHIPPING TIMELINES

2.1 Order Processing Time: Orders are generally processed within 24 to 48 hours from the time of order confirmation. Processing time may vary depending on product availability, order volume, and other circumstances. 2.2 Estimated Delivery Time: a. Standard Delivery: Typically takes 5 to 7 working days from the date of dispatch. b. Expedited Delivery: Available for select locations and may take 2 to 4 working days from the date of dispatch. 2.3 Delays in Delivery: While every effort is made to deliver orders within the stipulated timelines, unforeseen circumstances such as weather conditions, logistical issues, or natural calamities may result in delays. The Platform shall not be held liable for delays arising from such factors.

3. ORDER TRACKING

3.1 Tracking Information: The Platform provides Users with the ability to track their orders directly through the Platform’s app or website. Once an order is dispatched, Users shall receive a tracking link via their registered email and/or mobile number. Users can monitor the status of their order, including shipment dispatch, transit updates, and estimated delivery date. A tracking link or order ID will be shared to enable real-time tracking. 3.2 Tracking Discrepancies: In case of any discrepancies or non-receipt of tracking information, Users are advised to contact the Platform's customer support team for assistance.

4. SHIPPING CHARGES

4.1 Shipping Fee Structure: Shipping charges, if applicable, shall be clearly displayed at the time of checkout. These charges may vary based on the delivery location, product weight, or selected delivery option. 4.2 Free Shipping: Certain products, offers, or promotional campaigns may include free shipping. The terms and conditions for such offers shall be specified at the time of purchase.

5. ORDER RECEIPT AND ACCEPTANCE

5.1 Delivery Confirmation: Upon delivery, Users are required to verify the condition of the package and ensure all items are accounted for before signing the delivery receipt. 5.2 Damaged or Tampered Packages: If the package appears damaged, tampered with, or unsealed at the time of delivery, Users are advised to: a. Refuse to accept the package. b. Immediately inform the Platform's customer support team for resolution. 5.3 Photographic Evidence: In case of product damage or discrepancies, Users must provide clear photographs of the delivered item(s) along with the original packaging to support their complaint.

6. UNDELIVERED ORDERS

6.1 Failed Delivery Attempts: In the event of unsuccessful delivery attempts due to the unavailability of the recipient, incorrect address, or any other reason, the following shall apply: a. The delivery partner may attempt delivery a maximum of two (2) times. b. If unsuccessful, the order shall be returned to the Seller, and the User may be liable for reshipping charges. 6.2 Non-Delivery Due to Buyer’s Fault: If an order is returned due to incorrect address, refusal to accept delivery, or failure to collect the parcel, Users may be charged additional fees for re-delivery.

7. INTERNATIONAL SHIPPING

Currently, the Platform does not facilitate international shipping. Orders can be placed and delivered within India only.

8. CONTACT FOR SHIPPING ISSUES

For any concerns related to shipment, tracking, or delivery, Users may reach out to the Platform’s Helpdesk Support Team via: • Email: Help@coslomart.com • Phone: [Insert Support Contact Number]

9. JURISDICTION

All disputes arising out of shipping and delivery matters shall be governed by the laws of India, and the courts at Bangalore, Karnataka shall have exclusive jurisdiction over such matters. By placing an order on the Platform, Users acknowledge that they have read, understood, and agreed to this Shipping Policy